Updated: February 26, 2026

Privacy Policy for Business Contacts

This privacy policy contains information about the processing of your personal data during business contacts between you and HelloBetter.

1. Contact details of controller

HelloBetter is a trademark of

GET.ON Institut für Online Gesundheitstrainings GmbH
Schrammsweg 11
20249 Hamburg

Tel.: +49 (0)40 / 532 528 67
Email: kontakt@hellobetter.de

which is responsible for the processing of your personal data.

2. Contact details of the data protection officer

Data protection officer of HelloBetter
GET.ON Institut für Online Gesundheitstrainings GmbH
Oranienburger Str. 86a
10178 Berlin

Email: datenschutz@hellobetter.de

3. Scope of the processing of personal data

HelloBetter processes personal data that we receive from you as part of our business relationship. Which data is processed and how it is used largely depends on the nature of the business relationship you have with HelloBetter. This may include the following personal data:

  • Name

  • Contact information (postal address, email address, telephone number, birth date)

  • Image and sound recordings

  • Curricula vitae, e.g. in the form of social media profiles (XING, LinkedIn etc.)

  • Account details (if payment is made to a private account)

  • Tax identification features (e.g. tax ID)

  • Certificates of qualification

  • Data on business trips

As well as other data comparable to the aforementioned categories.

4. Purposes of data processing

HelloBetter processes personal data for the purpose of establishing and implementing contractual relationships.

5. Legal basis for data processing

If you have concluded or would like to conclude a contract with HelloBetter, the data processing is carried out to fulfil contractual obligations in accordance with Article 6 (1) (b) GDPR.

As part of the contractual relationship, we require personal data that is necessary for the establishment and execution of the contractual relationship and for the fulfilment of the associated contractual obligations or that we are legally obliged to collect. Without this data, we will generally not be able to conclude or fulfil the contract with you.

Where necessary, we process your data beyond the actual fulfilment of the contract to protect our legitimate interests or those of third parties in accordance with Article 6 (1) (f) GDPR, e.g:

  • Establishing and implementing a contract with your employer.

  • Measures to protect of our business operations (e.g. collection of contact data as access protection for our business premises or technical measures to secure our IT infrastructure),.

  • Publishing business contact details on internal platforms and, if applicable, on the website.

  • We use an AI-based assistant to effectively document and follow up on our business meetings. It creates a text transcript of the spoken word in real time.

If you have given us your consent to process your personal data in accordance with Article 6 (1) (a) GDPR, it will only be processed for the purposes and to the extent agreed in the declaration of consent. Any consent given can be revoked at any time with effect for the future. The revocation of consent does not affect the legality of the processing of personal data carried out until the revocation.

As a company, HelloBetter is subject to various legal obligations on the basis of which we must process data in accordance with Article 6 (1) (c) GDPR. These include, in particular, statutory retention and documentation obligations.

6. Recipients

Within the company, those departments that require your data to fulfil contractual, legal and supervisory obligations and to protect legitimate interests will have access to it.

Service providers used by us, vicarious agents and, if applicable, employees of our business partners and associations may also receive data for these purposes if they require the data to fulfil their commissioned service or if you yourself transmit the data in the context of business contacts. All service providers are contractually obliged to treat your data confidentially. Data will only be passed on if this is required by law, if you have given your consent or if we are otherwise authorised to pass it on.

Under these conditions, recipients of personal data may be, e.g.:

  • Tax authorities

  • Public bodies and institutions (e.g. fiscal authority and law enforcement authorities) in the case of a statutory or official obligations

  • Other companies to process payments or comparable institutions to which we transfer personal data for the purpose of performance of the contractual relationship

  • Economic auditors

  • Service providers in the scope of contract processing relations, e.g. while using the productivity platforms and communication services we use

  • Providers of AI transcription tools 

Further recipients of data may be those entities for which you have given us your consent to the transfer of data or to which we are authorized to transfer personal data on the basis of a weighing of interests.

7. Transfer of personal data

Within the scope of our business operations, we may use software solutions that store data in third countries, e.g. cloud storage for documents, document management systems as well as email and messenger services.

If you have given your consent, it is possible that your data could be processed by a service provider in a third country, e.g. when voluntarily filling out profiles in the provided productivity software.

Furthermore, data can be processed in third countries based on a legitimate interest of HelloBetter, unless the data subject has a stronger legitimate interest which may prevent the transfer of said data.

If no adequacy decision of the European Commission is available for the respective third country to ensure an appropriate level of data privacy, or the service provider doesn’t have Binding Corporate Rules in place pursuant to Article 47 GDPR, HelloBetter will require the service provider to sign EU Standard Contractual Clauses to ensure data privacy compliance. A copy of those guarantees or where they can be acquired can be requested at datenschutz@hellobetter.de.

8. Storage period

We process and store your personal data for as long as it is necessary in order to fulfil our contractual and legal obligations. If the data is no longer required for the fulfilment of contractual or legal obligations, it is regularly deleted, unless its further processing is necessary for the following purposes:

  • Fulfilment of legal retention obligations, which may arise, for example, from the German Commercial Code and the German Fiscal Code and generally amount to 6 to 10 years.

  • Preservation of evidence within the framework of the statutory limitation provisions, which regulate a limitation period of up to 30 years according to the German Civil Code, whereby the regular limitation period is 3 years.

If the data is processed in the legitimate interest of the company or a third party, the personal data will be deleted as soon as this interest no longer exists. The above-mentioned exceptions shall apply. The same shall apply to data processing on the basis of a declaration of consent. Once you revoke your consent with future effect, the personal data will be deleted, unless one of the above-mentioned exceptions exists.

9. Data subject rights

You can assert the rights listed below against HelloBetter. With regard to the right to information and the right to deletion, the restrictions according to Sections 34 and 35 BDSG apply.

9.1 Information according to Article 15 GDPR

You can request information about the personal data processed by HelloBetter, together with a copy of the data.

9.2 Right to rectification according to Article 16 GDPR

If your data is incorrect or incomplete, you have the right to request that your personal data be corrected or completed.

9.3 Deletion of your personal data pursuant to Article 17 GDPR

You can request the deletion of your personal data if one of the following reasons applies:

  • The personal data are no longer necessary for the purpose for which they were collected or otherwise processed.

  • You object to the processing in accordance with point 10 and there are no overriding legitimate grounds for the processing.

  • The personal data have been processed unlawfully.

  • The deletion of personal data is necessary to comply with a legal obligation under Union or German law.

This does not apply insofar as the processing is necessary:

  • To comply with a legal obligation which requires processing in the relevant law.

  • To assert, exercise or defend legal claims.

9.4 Restriction of processing according to Article 18 GDPR

You may request the restriction of the processing of your personal data if one of the following conditions applies:

  • You dispute the accuracy of the personal data.

  • The processing is unlawful and erasure of your personal data is refused by you.

  • The data is no longer needed for the purposes of processing, but is required by you for the assertion, exercise or defence of legal claims.

  • You have objected to the processing (see right of objection, point 10) and the weighing of interests in the context of the objection procedure has not yet been completed.

9.5 Data portability according to Article 20 GDPR

You have the right to receive your personal data in a structured, common and machine-readable format.

9.6 Right of complaint

You have the right to appeal to a competent data protection supervisory authority. The competent supervisory authority for HelloBetter is the

Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit
Thomas Fuchs
Ludwig-Erhard-Str 22, 7. OG
20459 Hamburg

Tel.: +49 (0)40 / 428 54 – 4040
Fax: +49 (0)40 / 428 54 – 4000
Email: mailbox@datenschutz.hamburg.de

10. Right of objection according to Article 21 GDPR

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6 (1) (f) GDPR (data processing based on a balance of interests).

If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the assertion, exercise or defence of legal claims.

11. Automated decision-making and profiling

HelloBetter does not engage in automated decision-making or profiling that has a legal effect on you.