Ello
Your personal AI companion for mental well-being
Do you want to talk about your worries? Ello is always there to listen and helps you sort your thoughts and develop new perspectives.
Start your journey to better mental wellbeing with Ello
Psychological conversations
Unlike other chatbots, Ello is based on psychological conversation techniques and evidence‑based exercises. Instead of giving ready‑made answers or quick tips, Ello helps you understand yourself better, reflect on patterns in your behaviour, relationships or emotions, and manage stress, overwhelm, and conflicts more effectively. Ello fosters self‑reflection, makes connections visible and gently suggests strategies you can implement independently in everyday life.
Get to know yourself better
After every conversation with Ello you receive a summary with the key insights and everything you’ve learnt. See at a glance the first steps you can take to improve your mental wellbeing.
human in the loop
Ello is the first personal AI application for mental wellbeing with a human‑in‑the‑loop concept. If needed, you can contact a psychologist directly. Integrated safety mechanisms detect acute crisis situations and ensure immediate support is arranged when required.
Text or voice?
You decide how you want to communicate: via text chat or as a hands‑free conversation without any typing.
What sets Ello apart from other AI chatbots?
Ello is right for you if …
you want to get to know yourself better and reflect on your behaviour patterns, relationships or emotions.
you want day‑to‑day support to handle stress, feeling overwhelmed, pressures and conflicts more effectively.
you want to use an AI chat programme without compromising your privacy – with the reassurance that your data is protected.
you’re looking for someone to talk to who won’t judge or condemn you and who offers gentle strategies for your everyday life.
Ello is not a medical device and is not intended for the diagnosis,
prevention, monitoring, prediction, prognosis, treatment, or alleviation of diseases.
Why you can trust Ello
HelloBetter is one of the world’s leading providers of science‑based digital mental health products and has been developing online therapy programmes for over 10 years. HelloBetter has already received numerous certifications, including from the German Federal Institute for Drugs and Medical Devices (BfArM), and has been named test winner several times by Stiftung Warentest.
Developed and supervised by psychologists
Ello was developed by experienced psychologists based on evidence‑based conversation techniques and is subject to ongoing quality control.
Robust risk management
Integrated safety mechanisms detect acute crisis situations and ensure that immediate support is arranged when needed.
Highest data protection
All data are processed in accordance with the General Data Protection Regulation (GDPR) and protected in line with the strict data protection requirements of BfArM for digital health applications (DiGA).
FAQ: Everything you need to know
🧭 How does Ello work?
Ello is your personal AI companion for mental wellbeing, available around the clock. Through a secure access point you can communicate with Ello via text chat or as a free‑flowing conversation without any typing. Ello helps you sort your thoughts and develop new perspectives.
🙋 Who is Ello suitable for?
Ello is aimed at people aged 18 and over who are seeking emotional support or a safe space to share their thoughts, worries and current burdens. Ello is by your side if you want to get to know yourself better and reflect on your behaviour patterns, relationships or emotions. This AI companion for mental wellbeing supports you in coping better with stress, overwhelm, pressures and conflicts in everyday life. Ello is not intended for the diagnosis, treatment, prevention, prediction, prognosis, monitoring or alleviation of diseases. The content of this application does not constitute medical advice. Ello’s responses are based on general information and cannot replace personal guidance from qualified professionals.
🏥 Does Ello replace psychotherapy?
No. Ello does not replace psychotherapy. It offers low-threshold, day-to-day support. If you’re experiencing serious mental health problems, an acute crisis, or feel you need professional help, please contact a psychotherapist, psychiatrist, or your GP.
🔬 Who developed Ello?
Ello is from HelloBetter, one of the world’s leading providers of digital mental health products dtx. The company has been developing online therapy programmes for over 10 years, with effectiveness demonstrated in more than 30 research studies. Over 120,000 people have already taken part successfully, and HelloBetter has been named test winner multiple times by Stiftung Warentest and certified by the German Federal Institute for Drugs and Medical Devices (BfArM).
🎭 Can I use Ello anonymously?
Yes, you can use Ello completely anonymously. You do not need to provide your real name or any personal data that could identify you. Access is low‑threshold and possible without a complicated sign‑up. Your privacy always comes first.
💰 How much does Ello cost?
You can use Ello free of charge for 7 days. After that, you decide whether you’d like to continue for €19.99 per month.
🔒 How secure is Ello?
Ello complies with the highest EU data protection standards (GDPR). All conversations are confidential and processed according to the strictest security guidelines for health data. Your data remain in Europe and are never passed on to third parties.
We’re here for you personally, too!
We’re here to help. Call us on +49 40 524 733311 or send us a WhatsApp message (Mon–Fri, 9am–6pm).
Prefer email? ellosupport@hellobetter.de
