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1. Contact details of entity responsible for data processing
HelloBetter is a trademark of
GET.ON Institut für Online Gesundheitstrainings GmbH
Tel.: +49 (0)40 / 532 528 67
which is responsible for the processing of your personal data.
2. Contact details of the data protection officer
DPO of HelloBetter
GET.ON Institut für Online Gesundheitstrainings GmbH
Oranienburger Str. 86a
When you use our website, technical connection data is processed that is transmitted to us by your device. This includes the following data:
- IP address
- Browser and version number
- Date and time stamp of the website access
3.1 Purposes, legal basis and provision obligation
The processing is carried out within the scope of our legitimate interest pursuant to Article 6(1)(f) GDPR to provide our online platform, to secure our systems and to ensure technical operability. The provision of the data is technically necessary so that the retrieved content can be delivered to you.
3.2 Transmission and storage period of the data
For the provision of our website, we use the Open Telekom Cloud, in which the log data is stored. The operator is T-Systems International GmbH (Hahnstraße 43d, 60528 Frankfurt am Main). Your data is processed exclusively in Germany.
In principle, data is not passed on to other third parties. However, in the event of an attack on our systems, the data in question may be passed on to the law enforcement authorities.
The data is automatically deleted after six months. In the event of criminal proceedings, the data will be deleted after the proceedings have been concluded.
4. Contacting HelloBetter
HelloBetter offers you numerous ways to contact us:
- Chat function on the website
4.1 Scope of the processing of personal data
As a matter of principle, we process your personal data only to the extent that they are provided by you through a request and are necessary for the further processing of the matter. The categories of personal data processed depend on the chosen method of contact as well as the type and content of the respective user request and may include the following data:
- Name, if applicable
- Health insurance, if applicable
- Telephone number, if applicable
4.2 Purposes of data processing
The data collected is used exclusively for processing your enquiry.
4.3 Legal basis of the data processing
The processing is based on our legitimate interest pursuant to Article 6(1)(f) GDPR in providing a means of contact for answering and resolving problems regarding our services. If you do not provide us with the necessary data to process your enquiry, it may not be possible to complete the processing of your enquiry.
When you contact us by email, it is processed by our email server provider Mailgun (Mailgun Technologies, Inc., 251 Little Falls Drive, Wilmington, New Castle, DE, 19808). If your email provider supports TLS transport encryption for sending and receiving, this is used.
Your emails will also be answered via our ticket system Zendesk (Zendesk, Inc., 920 N King ST FL 2, Wilmington, New Castle, DE, 19801). Our chat system is also provided by Zendesk and is used to respond to incoming chat requests.
4.5 Storage period of your data
Your enquiries will be stored until the purposes for which they were collected have been fulfilled and the statutory retention periods have expired. This is regularly the case after three years.
5. HelloBetter Online-Shop
5.1 Scope and purposes of the processing of personal data
HelloBetter operates an online shop where you can purchase access to HelloBetter courses. We only collect the personal data necessary to complete a purchase:
- Name and first name
- Means of payment
5.2 Legal basis of the data processing
Your data will be collected and processed exclusively for the purpose of establishing and implementing the purchase contract (Article 6(1)(b) GDPR).
5.4 Storage period
Your data will be stored until the statutory retention periods expire (e.g. 10 years for invoices).
We offer you the possibility to receive further information about our services via our newsletter. Receiving the newsletter requires your consent (Article 6(1)(a) GDPR) to the processing of your email address. The registration takes place on a voluntary basis. You can revoke your consent at any time by clicking on the unsubscribe link that you receive with each newsletter. If you do not provide us with your email address or revoke your consent, the newsletter cannot be sent to you.
6.3 Storage period
With the revocation of your consent, your data processed within the scope of the newsletter registration will be deleted.
7. Plugins and reach measurement
7.1 Reach measurement with Google Analytics
We use the services of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) for the purposes of measuring reach and monitoring the success of advertising campaigns. These services include the web analysis service Google Analytics with the aid of Google Tag Manager.
Google Analytics is only used if you give your consent (Article 6(1)(a) GDPR). Google Analytics collects numerous data that allow conclusions to be drawn about your use of our website, e.g.
- Links clicked on,
- time spent on a page,
- Browser name and version number,
- operating system,
- country of origin, etc.
HelloBetter does not have direct access to the data collected by Google Analytics. These are only displayed to HelloBetter by Google in aggregated and anonymised form. Google may also enrich this data with additional data that Google receives through the use of other Google services (e.g. Google Search, Gmail, YouTube, etc.).
The storage period of the collected data is 13 months. After that, this data is anonymised according to Google. Further information on data processing by Google can be found here.
You can prevent the collection as well as the processing of your personal data by Google by preventing third-party cookies from being stored on your computer, by using the “Do Not Track” function of a supporting browser, by deactivating the execution of script code in your browser or by installing a script blocker such as uBlock or Ghostery in your browser.
You can deactivate the use of your personal data by Google by visiting this link.
For more information on how to object to and remove Google, please visit this link.
7.2 Adobe Fonts
Our website (for the purposes of this chapter referred to as “web project”) uses some fonts from Adobe Fonts for the display of text, which are loaded from external servers of Adobe (Adobe Systems Software Ireland Limited, 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Ireland). The use is based on our legitimate interest pursuant to Article 6(1)(f) GDPR in a uniform and visually improved presentation of the content of our website on different display devices.
HelloBetter does not process any of your personal data through the use of Adobe Fonts, however, Adobe independently collects the following data when the fonts are retrieved by your browser:
- Provided fonts
- ID of the web project
- Type of web project
- Account ID (identifies HelloBetter as the operator of the web project)
- Service that provides the fonts (here: Adobe Fonts)
- Application requesting the fonts (e.g. Adobe Muse)
- Server providing the fonts (here: Adobe Fonts)
- Host name of the page on which the fonts are loaded
- Time span required by the web browser to download the fonts
- Time span from the download of the fonts with the web browser to the application of the fonts
- Whether an ad blocker is installed to determine if the ad blocker is interfering with proper tracking of page views
- IP address
- Operating system and browser version
Information you enter in text fields on our website is not transmitted to Adobe. Further information on data processing by Adobe Fonts can be found by visiting this link. If you prevent the use of Adobe Fonts through technical measures (e.g. ad blocker), standard fonts of your computer system will be used, which may result in incorrect display of the content.
Insofar as cookies are used for statistical or marketing purposes, their use is based on your consent pursuant to Article 6(1)(a) GDPR. You can adjust your cookie settings here. (https://hellobetter.de/#)
The individual purposes of the cookies can be found in the table below.
Below you will find an overview of the cookies used.
name purpose service provider storage period technically necessary? pll_language website language selection local 1 Jahr ja borlabs-cookie cookie settings of cookie banner local 1 Jahr ja __zlcmid visitor identification for authentication of the Zendesk Chat module Zendesk 1 Jahr ja _ga visitor identifikation Google Analytics 2 Jahre nein _gid serves to distinguish visitors Google Analytics 1 Tag nein _gat_gtag_UA_153096851_1 identification number of the visited website for correct allocation of the reach data Google Analytics 2 Jahre nein woocommerce_cart_hash recognition of changes to shopping basket local bis Sitzungsende ja woocommerce_items_in_cart recognition of changes to shopping basket local bis Sitzungsende ja wp_woocommerce_session Visitor identification for retrieving the stored shopping cart content for the respective user from the database local 2 Tage ja
9. Data subject rights
You can assert the rights listed below against HelloBetter. HelloBetter enables you to exercise numerous rights via the profile settings within the online courses. To exercise the other rights, please contact us.
With regard to the right to information and the right to deletion, the restrictions according to §§ 34 and 35 BDSG apply.
9.1 Information according to Article 15 GDPR
You can request information about the personal data processed by HelloBetter, together with a copy of the data. You have access to the data processed in the context of the course at any time in the online course.
9.2 Right to rectification according to Article 16 GDPR
If your data is incorrect or incomplete, you have the right to request that your personal data be corrected or completed. You can correct and complete your data via your profile settings within the online course.
9.3 Deletion of your personal data pursuant to Article 17 GDPR
You can request the deletion of your personal data. You can delete them yourself within the options in the profile settings by deleting your account there. Please note that this cannot be undone.
9.4 Restriction of processing according to Article 18 GDPR
You may request the restriction of the processing of your personal data if one of the following conditions applies:
- You dispute the accuracy of the personal data,
- The processing is unlawful and you refuse to delete your personal data.
- The data is no longer needed for the purposes of processing, but you require it for the assertion, exercise or defence of legal claims.
- You have objected to the processing (see right of objection) and the weighing of interests in the context of the objection procedure has not yet been completed.
9.5 Data portability according to Article 20 GDPR
You have the right to receive your personal data in a structured, common and machine-readable format.
9.6 Right of complaint
You have a right of appeal to a competent data protection supervisory authority. The competent supervisory authority for HelloBetter is the
Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit
Prof. Dr. Johannes Caspar
Ludwig-Erhard-Str 22, 7. OG
Tel.: +49 (0)40 / 428 54 – 4040
Fax: +49 (0)40 / 428 54 – 4000
10. Right of objection according to Article 21 GDPR
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6(1)(f) GDPR (data processing based on a balance of interests).
If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the assertion, exercise or defence of legal claims.
11. Automated decision-making and profiling
HelloBetter does not engage in automated decision-making or profiling that has a legal effect on you.