Updated: January 18, 2024

Privacy Policy for hellobetter.de

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This privacy policy contains information about the processing of your personal data when visiting our website hellobetter.de. The privacy policy does not apply to data processing when participating in HelloBetter online courses. You can find the relevant privacy policy here. Click on the respective headings for further information.


1. Contact details of controller

HelloBetter is a trademark of

GET.ON Institut für Online Gesundheitstrainings GmbH
Schrammsweg 11
20249 Hamburg

Tel.: +49 (0)40 / 532 528 67
Email: kontakt@hellobetter.de

which is responsible for the processing of your personal data.

2. Contact details of the data protection officer

Data protection officer of HelloBetter
GET.ON Institut für Online Gesundheitstrainings GmbH
Oranienburger Str. 86a
10178 Berlin

Email: datenschutz@hellobetter.de

3. Serverlogs

When you use our website, technical connection data is processed that is transmitted to us by your device. This includes the following data:

  • IP address
  • Browser and version number
  • Date and time stamp of the website access

3.1 Purposes, legal basis and provision obligation

The processing is carried out within the scope of our legitimate interest pursuant to Article 6 (1) (f) GDPR to provide our online platform, to secure our systems and to ensure technical operability. The provision of the data is technically necessary so that the retrieved content can be delivered to you.

3.2 Transmission and storage period of the data

For the provision of our website, we use the AWS, in which the log data is stored. The operator is Amazon Web Services EMEA SARL (38. Avenue John F. Kennedy, L-1855 Luxemburg).

In principle, data is not passed on to other third parties. However, relevant data may be passed on to law enforcement authorities in the event of an attack on our systems.

The data is automatically deleted after six months. In the event of criminal proceedings, the data will be deleted after the proceedings have been concluded.

4. Contacting the HelloBetter-Support

HelloBetter offers you numerous ways to contact us:

  • Email
  • Chat function on the website
  • Telephone
  • WhatsApp

4.1 Scope of the processing of personal data

As a matter of principle, we process your personal data only to the extent that they are provided by you through a request and are necessary for the further processing of the matter. The categories of personal data processed depend on the chosen method of contact as well as the type and content of the respective user request and may include the following data:

  • Email
  • Name, if applicable
  • Health insurance, if applicable
  • Telephone number, if applicable

4.2 Purposes of data processing

The data collected is used exclusively for processing your enquiry.

4.3 Legal basis of the data processing

The processing is based on our legitimate interest pursuant to Article 6 (1) (f) GDPR in providing a means of contact for answering and resolving problems regarding our services. If you do not provide us with the necessary data to process your enquiry, it may not be possible to complete the processing of your enquiry.

4.4 Recipients

When you contact us by email, these will be processed by our email server provider Mailgun (Mailgun Technologies, Inc., 251 Little Falls Drive, Wilmington, New Castle, DE, 19808). If your email provider supports TLS transport encryption for sending and receiving, this is used.

Your emails will also be answered via our ticket system Zendesk (Zendesk, Inc., 920 N King ST FL 2, Wilmington, New Castle, DE, 19801). Our chat system is also provided by Zendesk and is used to respond to incoming chat requests.

If you contact us via WhatsApp, please refer to WhatsApp’s privacy policy (operator: WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland). We have no influence on data processing on the WhatsApp side. If you send us WhatsApp messages, these will be processed via our Zendesk ticket system.

4.5 Storage period

Your enquiries will be stored until the purposes for which they were collected have been fulfilled and the statutory retention periods have expired. This is regularly the case after 3 years.

5. HelloBetter Online-Shop

5.1 Scope and purposes of the processing of personal data

HelloBetter operates an online shop where you can purchase access to HelloBetter courses. We only collect the personal data necessary to complete a purchase:

  • Name and first name
  • Address
  • Email
  • Means of payment

5.2 Legal basis of the data processing

Your data will be collected and processed exclusively for the purpose of establishing and implementing the purchase contract (Article 6 (1) (b) GDPR).

5.3 Recipients

To process your payment, we use the payment service provider Mollie B.V. (Keizersgracht 126, 1015 CW Amsterdam, The Netherlands), which collects the data necessary for the payment method you have chosen and receives the name of the desired product and the price to be charged for it from HelloBetter. Mollie processes all other information on its own responsibility. In particular, we do not receive your payment method information (e.g. credit card number, validity period, verification number, Paypal login). The processing of your personal data by the payment service provider is governed by its privacy policy (https://www.mollie.com/de/privacy).

5.4 Storage period

Your data will be stored until the statutory retention periods expire (e.g. 10 years for invoices).

6. Newsletter

6.1 Scope of the processing of personal data

We offer you the possibility to receive further information about our services via our newsletter. Your email address will be processed for this purpose.

6.2 Purpose and legal basis of data processing

Receipt of the newsletter requires your consent (Article 6 (1) (a) GDPR) to the processing of your email address. The registration takes place on a voluntary basis. You can revoke your consent at any time by clicking on the unsubscribe link that you receive with each newsletter.

If you do not provide us with your email address or revoke your consent, the newsletter cannot be sent to you.

6.3 Recipients

For the newsletter dispatch we use the service provider Mailchimp (The Rocket Science Group LLC, 675 Ponce de Leon Ave. NE, Ste. 5000, Atlanta, 30308, GA, USA). If you register for the newsletter, the data you enter when registering for the newsletter will be transmitted to Mailchimp and stored there. This allows further personal data to be stored and analysed, in particular the user’s activity (especially which pages have been visited and which elements have been clicked on) and the device and browser information.

6.4 Storage period

With the revocation of your consent, your data processed within the scope of the newsletter registration will be deleted.

7. Call our hotlines

7.1 Scope of the processing of personal data

HelloBetter offers you the option of contacting us by telephone. Personal connection data is automatically collected during a call. If you do not use number suppression, we will receive your telephone number with the call. Our telephone system also records the time and duration of the call.

7.2 Storage period

The data collected is used exclusively to process your enquiry.

7.3 Storage period

This data is collected on the basis of our legitimate interest (Article 6 (1) (f) GDPR) in documenting the call and the matter in question so that we can help you efficiently with existing and future enquiries.

A call is made on a voluntary basis by you. If you provide us with further personal data during the call, this is an expression of your consent in accordance with Article 6 (1) (a) GDPR that we may process this data to handle the matter. If you provide our psychologists with health data during a call, e.g. about your mental state, this is also done voluntarily by you (Article 9 (2) (a) GDPR). You can withdraw your consent at any time. Processing up until receipt of the revocation is not affected by this.

7.4 Recipients

Our psychologists are bound to confidentiality and are not permitted to pass on your information. There is an exception for people who have been diagnosed with suicidal tendencies. In these cases, we are obliged to provide the telephone number and – if known – the name and location to the police.

To provide the hotline, we use Amazon Connect, a service from AWS (operator: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855 Luxembourg) and Zendesk (Zendesk, Inc., 920 N King ST FL 2, Wilmington, New Castle, DE, 19801). The connection data is stored within the telephone system for 24 months. The connection data is stored on the basis of our overriding legitimate interest in protecting our infrastructure by tracking and preventing misuse and analysing it in the form of call statistics.

8. Plugins and reach measurement

8.1 Reach measurement with Google Analytics

We use the services of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) for the purposes of measuring reach and monitoring the success of advertising campaigns. These services include the web analysis service Google Analytics with the aid of Google Tag Manager.

Google Analytics is only used if you give your consent (Article 6 (1) (a) GDPR). Google Analytics collects numerous data that allow conclusions to be drawn about your use of our website, e.g.

  • links clicked on,
  • time spent on a page,
  • browser name and version number,
  • operating system,
  • country of origin, etc.

HelloBetter does not have direct access to the data collected by Google Analytics. These are only displayed to HelloBetter by Google in aggregated and anonymised form. Google may also enrich this data with additional data that Google receives through the use of other Google services (e.g. Google Search, Gmail, YouTube, etc.).

The storage period of the collected data is 13 months. After that, this data is anonymised according to Google. Further information on data processing by Google can be found here.

You can prevent the collection as well as the processing of your personal data by Google by preventing third-party cookies from being stored on your computer, by using the “Do Not Track” function of a supporting browser, by deactivating the execution of script code in your browser or by installing a script blocker such as uBlock or Ghostery in your browser.

You can deactivate the use of your personal data by Google by visiting this link.

For more information on how to object to and remove Google, please visit this link.

8.2 Adobe Fonts

Our website (for the purposes of this chapter referred to as “web project”) uses some fonts from Adobe Fonts for the display of text, which are loaded from external servers of Adobe (Adobe Systems Software Ireland Limited, 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Ireland). The use is based on our legitimate interest pursuant to Article 6 (1) (f) GDPR in a uniform and visually improved presentation of the content of our website on different display devices.

HelloBetter does not process any of your personal data through the use of Adobe Fonts, however, Adobe independently collects the following data when the fonts are retrieved by your browser:

  • Provided fonts
  • ID of the web project
  • JavaScript version of the web project
  • Type of web project
  • Embedding type (whether the JavaScript or CSS embedding code is used)
  • Account ID (identifies HelloBetter as the operator of the web project)
  • Service that provides the fonts (here: Adobe Fonts)
  • Application requesting the fonts (e.g. Adobe Muse)
  • Server providing the fonts (here: Adobe Fonts)
  • Host name of the page on which the fonts are loaded
  • Time span required by the web browser to download the fonts
  • Time span from the download of the fonts with the web browser to the application of the fonts
  • Whether an ad blocker is installed to determine if the ad blocker is interfering with proper tracking of page views
  • IP address
  • Operating system and browser version

Information you enter in text fields on our website is not transmitted to Adobe. Further information on data processing by Adobe Fonts can be found by visiting this link. If you prevent the use of Adobe Fonts through technical measures (e.g. ad blocker), standard fonts of your computer system will be used, which may result in incorrect display of the content.

8.3 YouTube Videos

To give you with further information about the content we provide, we offer you the option of watching embedded YouTube videos. Please note that personal data is collected by YouTube when you watch such videos. However, data processing only takes place when you click on the video and thus give your consent (Article 6 (1) (a) GDPR). By doing so, you consent to the use of YouTube and the processing of your data by this service. Further information on data processing by YouTube can be found in the service’s privacy policy

9. Cookies

We use cookies to provide our platform. Cookies are small text files that are stored on your device and contain information, e.g. on settings made. Insofar as cookies are technically necessary for the operation of the website, the processing of information stored therein is based on our legitimate interest pursuant to Article 6(1)(f) GDPR in providing the function concerned.

Insofar as cookies are used for statistical or marketing purposes, their use is based on your consent pursuant to Article 6 (1) (f) GDPR. You can adjust your cookie settings at any time [borlabs-cookie type=”btn-cookie-preference” title=”here” element=”link”/].

Furthermore, you can technically prevent the use of cookies via your browser settings, however, individual functions of the website may then no longer function correctly. Cookies can also be deleted via your browser. Further information on deleting cookies can be found here or in the instructions for use of your browser.

The individual purposes of the cookies can be found in the table below.

Below you will find an overview of the cookies used.

namepurposeservice providerstorage periodtechnically necessary?
pll_languagewebsite language selectionlocal1 Jahrja
borlabs-cookiecookie settings of cookie bannerlocal1 Jahrja
__zlcmidvisitor identification for authentication of the Zendesk Chat moduleZendesk1 Jahrja
_gavisitor identifikationGoogle Analytics2 Jahrenein
_gidserves to distinguish visitorsGoogle Analytics1 Tagnein
_gat_gtag_UA_153096851_1identification number of the visited website for correct allocation of the reach dataGoogle Analytics2 Jahrenein
woocommerce_cart_hashrecognition of changes to shopping basketlocaluntil end of sessionja
woocommerce_items_in_cartrecognition of changes to shopping basketlocaluntil end of sessionja
wp_woocommerce_sessionvisitor identification for retrieving the stored shopping cart content for the respective user from the databaselocal2 Tageja

10. Data subject rights

You can assert the rights listed below against HelloBetter. HelloBetter enables you to exercise numerous rights via the profile settings within the online courses. To exercise the other rights, please contact us. With regard to the right to information and the right to deletion, the restrictions according to Sections 34 and 35 BDSG apply.

10.1 Information according to Article 15 GDPR

You can request information about the personal data processed by HelloBetter, together with a copy of the data. You have access to the data processed in the context of the course at any time in the online course.

10.2 Right to rectification according to Article 16 GDPR

If your data is incorrect or incomplete, you have the right to request that your personal data be corrected or completed. You can correct and complete your data via your profile settings within the online course.

10.3 Deletion of your personal data pursuant to Article 17 GDPR

You can request the deletion of your personal data. You can delete them yourself within the options in the profile settings by deleting your account there. Please note that this cannot be undone.

10.4 Restriction of processing according to Article 18 GDPR

You may request the restriction of the processing of your personal data if one of the following conditions applies:

  • You dispute the accuracy of the personal data.
  • The processing is unlawful and you refuse to delete your personal data.
  • The data is no longer needed for the purposes of processing, but you require it for the assertion, exercise or defence of legal claims.
  • You have objected to the processing (see right of objection) and the weighing of interests in the context of the objection procedure has not yet been completed.

10.5 Data portability according to Article 20 GDPR

You have the right to receive your personal data in a structured, common and machine-readable format.

10.6 Right of complaint

You have a right of appeal to a competent data protection supervisory authority. The competent supervisory authority for HelloBetter is the

Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit
Thomas Fuchs
Ludwig-Erhard-Str 22, 7. OG
20459 Hamburg

Tel.: +49 (0)40 / 428 54 – 4040
Fax: +49 (0)40 / 428 54 – 4000
E-Mail: mailbox@datenschutz.hamburg.de

11. Right of objection according to Article 21 GDPR

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6 (1) (f) GDPR (data processing based on a balance of interests).

If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the assertion, exercise or defence of legal claims.

12. Automated decision-making and profiling

HelloBetter does not engage in automated decision-making or profiling that has a legal effect on you.