HelloBetter is a trademark of

GET.ON Institut für Online Gesundheitstrainings GmbH
Schrammsweg 11
20249 Hamburg

Tel.: +49 (0)40 / 532 528 67
Email: kontakt@hellobetter.de

which is responsible for the processing of your personal data.

Data protection officer of HelloBetter
GET.ON Institut für Online Gesundheitstrainings GmbH
Oranienburger Str. 86a
10178 Berlin

Email datenschutz@hellobetter.de  
 

We only process our users' personal data to the extent necessary for the use of the app. An individual user account is required to access Ello. In addition, your age is required to ensure that all users are of legal age. Your intentions, motivation, and gender are processed in order to offer you an even more personalised product. When using the app, technical connection data transmitted to us from your device is also processed. In this context, we process registration data and the following personal data:

Registration data 

• User name
• Email address
• Age 

Optional

• Gender
• User intention and motivation 

Server logs 

• IP address
• Language setting
• Time zone
• User ID 

We respect your privacy and would like to point out that it is not necessary to provide personal data when registering, with the exception of your age. When registering for our app, you have the option of entering your data anonymously using a pseudonym and an email address that does not contain any personal identification information. This means that you can register with a user name that does not allow any direct personal reference. We require your age to ensure that you are of legal age.

Server logs are processed within the scope of our legitimate interest pursuant to Article 6(1)(f) GDPR for the provision of our app, to secure our systems and to ensure technical functionality. Provision is technically necessary so that the content you request can be delivered to you. The processing of your registration data within the app is based on your consent in accordance with Article 6(1)(a) GDPR. If you do not give us your consent, you will not be able to use the app. You can revoke your consent to the processing of personal data at any time. To do so, please contact our data protection officer (see point 2). Revocation means that you will no longer be able to use the app. Please note that revocation only applies to the future. Processing that took place before revocation is not affected.

No data is transferred to countries outside the European Economic Area. We use the AWS European sovereign cloud to provide our services, where your data is stored. The operator is Amazon Web Services EMEA SARL (38 Avenue John F. Kennedy, L-1855 Luxembourg). The data is only processed in the AWS Paris region.

Your registration data will be stored until we receive your revocation.  

The respective chat histories are processed in order to provide the AI-based chatbot and to anonymise the data. We process personal data in the context of using Ello. The personal data that is processed is the data that you yourself provide within the chatbot.

The processing of your personal data within the app is based on your consent in accordance with Article 6(1)(a) GDPR and, for special categories of personal data (in particular health data), in accordance with Article 9(2)(a) GDPR. If you do not give us your consent, you will not be able to use the app. You can revoke your consent to the processing of personal data at any time. To do so, please contact our data protection officer (see point 2). Revocation means that you will no longer be able to use the app. Please note that revocation only applies to the future. Processing that took place before revocation is not affected.

No data is transferred to countries outside the European Economic Area. We use the AWS European sovereign cloud to provide our services, and your data is stored there. The operator is Amazon Web Services EMEA SARL (38 Avenue John F. Kennedy, L-1855 Luxembourg). The data is only processed in the AWS Paris region. In order to offer the AI-based chatbot, HelloBetter uses the cross-regional version (Europe) of Azure OpenAI Endpoint (Microsoft Corporation, One Microsoft Way, Redmond, Washington, 98052-6399, USA).

Your data will be stored until we receive your revocation. Microsoft stores your data for 30 days.  

You can assert the rights listed below against HelloBetter (see point 2).

You may request information about the personal data processed by HelloBetter, along with a copy of the data.  

If your data is incorrect or incomplete, you have the right to request that your personal data be corrected or completed.  

You may request the erasure of your personal data if one of the following reasons applies:  

• The personal data is no longer necessary for the purposes for which it was collected or otherwise processed.
• You object to the processing in accordance with point 6 and there are no overriding legitimate grounds for the processing.  
• The personal data has been processed unlawfully.
• The erasure of the personal data is necessary for compliance with a legal obligation under Union or German law. 

This does not apply if processing is necessary:

• To fulfil a legal obligation that requires  processing under the respective law.
• To assert, exercise or defend legal claims.

You may request the restriction of the processing of your personal data if one of the following conditions applies:

• You dispute the accuracy of the personal data.
• The processing is unlawful and you oppose the erasure of your personal data.
• The data is no longer required for the purposes of processing, but you require it for the assertion, exercise, or defence of legal claims.
• You have objected to the processing (see right to object, point 6) and the balancing of interests within the framework of the objection procedure has not yet been completed.

You have the right to receive your personal data in a structured, commonly used and machine-readable format.  

You have the right to lodge a complaint with a competent data protection supervisory authority. The supervisory authority responsible for HelloBetter is the

The Hamburg Commissioner for Data Protection and Freedom of Information  
Thomas Fuchs
Ludwig-Erhard-Str 22, 7. OG
20459 Hamburg

Tel.: +49 (0)40 / 428 54 – 4040
Fax: +49 (0)40 / 428 54 – 4000
E-Mail: mailbox@datenschutz.hamburg.de

ou have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6(1)(f) GDPR (data processing based on a balancing of interests). If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

HelloBetter does not engage in automated decision-making or profiling that has a legal effect on you.